Cold Steel Warranty
Posted by MRL on Dec 31st 2006
Cold Steel stands behind their knives and swords 100%. They subject them to the highest standards in the industry and strive to make each one as perfect as possible. They warrant that their folding knives, fixed blade sheath knives and swords are free from defects in materials or workmanship.
This warranty does not cover normal wear and tear, re-sharpening of the blade, damage caused by misuse, lack of normal maintenance, or disassembly. Any knife or sword can break or fail if subjected to sufficient abuse, so please do not use Cold Steel knives and swords inappropriately and remember no knife or sword should be used as an axe, hatchet, screwdriver, or pry bar.
If you are ever dissatisfied with a Cold Steel product because it breaks in normal use or is in some other way defective, please return it to them with a short explanation of what happened. They will be happy to evaluate the situation and resolve the problem. Items purchased from other sources (not directly from Cold Steel) will be repaired or replaced if defective.
You can contact Cold Steel at customerservice@coldsteel.com.
Museum Replicas Return Policy
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.